Do you do holds? Or can I put a deposit down on an item?

• No, all items are first come first serve.  We do not do holds or deposits.

What is your return or exhange policy?

• All sales are final without exception. All of our pieces are vintage and show signs of wear that are consistent with age and use.  If you have any additional questions about a piece, please feel free to reach out.

Do you offer delivery?

• We do! Delivery is calculated at checkout based on your zipcode. We use a local delivery team for the tri-state area and have partnered with UShip for additional distances (within the continental US).
• Please measure your space before our delivery team arrives. If your piece does not fit in your home for any reason, we charge a 50% restocking fee. The delivery fee is non-refundable.
• If you would like to schedule a different delivery service like Lugg, Dolly, etc, they need to pickup during our normal store hours, 11am-6pm.

How do I schedule my delivery?

• For Local deliveries, after you complete your purchase we will reach out to you via text within 1-2 business days to get you on the schedule. We offer deliveries every day of the week, except Sunday.
• For UShip deliveries, the shipper will contact you directly to schedule your delivery.  Depending on your distance, your delivery may take 2-4 weeks to arrive once it is booked by Uship (not purchase date).

Can someone help me carry/load my item when I pick up in store?

• No, all of our store associates are prohibited from carrying/loading items so if your piece requires two people, please bring help.

After I purchase, how long will you hold my item?

• One week! After that, your item is considered forfeited and will be put back up for sale on our website.
• If you can’t pickup within the 7 day window and you reach out to us, you may be able to store your item for an additional fee of $100/week, depending on space and availability. 

Do you offer sourcing?

• No, we are unable to offer sourcing. We get a ton of requests and have no way of keeping track or knowing what items we will get in the future. 

How often do you get new items in?

• We get 30-50 new items in weekly.  The majority of our inventory is available for purchase on our website. However, if you come into the store to shop in person, there is a good chance you will find pieces that we haven't had a chance to shoot and post yet! 

 

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